Mail that I know was sent to me was not received

Rarely does a message get lost in transit.

Try the following:

1. Ask the sender to resend the message.

2. Log out of Web Mail and log back in to see if the message appears in your inbox.
   
   -or-
   
   While you are in Web Mail, click your browser's Refresh button.

If the message still does not appear, check the following:

• The message arrived for you after you logged in.
  When you log into your Web Mail account, the system displays a "snapshot" of your account at that moment. If you spend a long time composing or reading a message, new messages will not necessarily appear in your inbox. Click the Inbox tab or click the Refresh button in your browser to see any new messages.

• The message was not correctly addressed.
  The sender might have typed a different email address than the one intended. For example, they might have entered a typo in the email address that changes it into the valid email address of another user. In this situation, the message would be delivered to the address they incorrectly typed.

• The message was delayed.
  While messages normally are delivered within a short time, they can be delayed if they encounter heavy Internet traffic or routing problems. (Sometimes, delays can last for several hours.)

• You have enabled mail forwarding.
  If you asked your Web Site Administrator to have your mail forwarded to another email address, messages will never appear in your Web Mail inbox.

• Some other possibilities:
  Interruptions or disruptions in email transmissions over the Internet can occasionally make your email message undeliverable. The best solution is to have the sender re-send the message.