If you do not routinely access your POP e-mail account, unwanted or unneeded e-mail messages can accumulate and fill up your mailbox. When full, it can no longer accept additional incoming e-mail messages. This Frequently Asked Question (FAQ) document provides information on how we handle a full POP mailbox situation. In addition, you will also find advice on how to prevent your mailbox from becoming full.
Q: What if I don't receive e-mail messages that I know have been sent to me?
A: Here are some major reasons why you might not receive e-mail messages:
Q: How much disk space is available for my e-mail?
A: The disk space available to your domain is shared by web site content and incoming e-mail messages. For example, if your hosting plan provides 150 megabytes (MB) of disk space and your site uses 130 MB, e-mail users under your domain share the remaining 20 MB (that is, 150 MB minus 130 MB). If your web site were to use all 150 MB, there would be no space left for incoming e-mail messages.
If you are the person who is in charge of your web site, it is your responsibility to check your web site regularly to make sure that it has ample free disk space.
Q: What is an e-mail overflow and what is your policy regarding overflows?
A: When your domain no longer has enough free disk space, it cannot accept incoming e-mail messages. In such an instance, we temporarily store your incoming e-mail that is, overflowed e-mail in a storage queue. We are devoted to assuring you that all of your incoming e-mail messages are successfully delivered as quickly as possible. Further, in an overflow e-mail situation, we guarantee that we will make every effort to store overflowed e-mail in a storage queue until it can be delivered, in a timely manner, once sufficient disk space for your domain is again available.
Q: Can I read my mail while it is in the storage queue?
A: No. The storage queue is simply a temporary holding area for your overflowed e-mail. To read your e-mail messages, they must be located in your Inbox.
Q: How do I get my overflow e-mail messages out of the storage queue and into my Inbox?
A: You will need to free some disk space for your Inbox. When disk space is again available, the overflow e-mail messages will be transferred automatically to your Inbox within 12 hours. For more information, see How do I free up disk space for my Inbox?
Q: Do e-mail messages in the storage queue just sit there?
A: No. We make several attempts to transfer your overflow e-mail messages to your Inbox. In addition, when the first overflow e-mail message is diverted to the storage queue, we immediately send an e-mail notification to its sender. That notification states that (a) the delivery of the message has been postponed as the recipients Inbox is full and that (b) we will continue to try to deliver the messages over the next few days.
Q: If I fill up my disk space, what steps will you take to help me avoid losing my overflowed e-mail messages?
A: To help you to resolve the situation, we do the following:
Immediately redirect the overflow e-mail messages to an on-line
storage queue. This protects you from losing any messages that
could have been lost due to full disk space.
Make several attempts over the next three to five days to deliver
the stored overflowed e-mail messages to your account. If the
first attempt is unsuccessful, the senders are notified that their
e-mail message(s) could not be delivered because the receivers
mailbox was full. If, after the last attempt, the e-mail message(s)
still could not be delivered, we notify the senders that, after
several attempts, we could not deliver their e-mail messages and
we advise them try to send their e-mail message(s) again.
On your domain administrator Control Panel, we display the current
amount of disk space that is available for your domain. As this
amount approaches 100%, an e-mail overflow can occur should incoming
e-mail messages fill the remaining disk space. In such a case,
additional incoming e-mail messages will be routed to the overflow
queue so they can be redelivered when there again exists free
space to receive it. In addition, the domain administrators Control
Panel will contain information about possible solutions to the
overflow situation.
Q: If my overflow e-mail messages stay in the storage queue for too long, what happens to them?
A: If the overflow e-mail messages could not be delivered after our final attempt to transfer them from the storage queue to your Inbox, the messages are deleted.
Q: How do I avoid an overflow situation?
A: End users and domain administrators can avoid an overflow situation by doing the following:
End Users:
As an end user, you can help to avoid an overflow situation by
just reading your e-mail messages regularly. If you are using
an e-mail client such as Microsoft Express, Outlook Express, Eudora,
or Netscape Mail, your messages are automatically downloaded when
you read them.
*** Note ***
Make sure that the Leave a copy of messages on server option in your e-mail client is NOT selected; otherwise, old messages will accumulate within your account and use up your disk space.
In Microsoft Outlook, the path to this option is Tools/Accounts/Properties/Advanced. In Netscape Navigator's e-mail client, the path is Edit/Preferences/Mail & Newsgroups/Mail Servers/Edit/POP. Other e-mail clients may have different paths to this option. Please refer to your e-mail client's help files for detailed information.
Further Questions? Please read the FAQ
throughly then send detailed info to: accts@latemodel.com
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